Refund Policy
Last Updated: October 5, 2026
7-Day Money-Back Guarantee
At SetIPTV, we want customers to have an opportunity to evaluate the service before committing to a longer subscription. Eligible new subscriptions are covered by our 7-day money-back guarantee, subject to the conditions described below.
If you have a question about your eligibility or want to request a refund, contact our support team at support@setiptv.ca.
Refund Eligibility
New customers may request a refund within 7 calendar days of the original subscription purchase, provided the request meets the conditions of this Refund Policy and applicable consumer protection laws.
To help us process your request, please contact support@setiptv.ca using the email address or order information associated with your purchase.
We may request reasonable information needed to locate and verify the relevant order.
What the 7-Day Guarantee Covers
The 7-day money-back guarantee is intended to give eligible new customers an opportunity to evaluate the service after purchasing a subscription.
If you are not satisfied and submit an eligible refund request within the applicable 7-day period, we will review the request and, where eligible, issue the applicable refund.
Free Trial
SetIPTV may offer a 24-hour free trial to eligible customers.
The free trial is provided so customers can evaluate the service, including compatibility with their device, internet connection, setup process, and available content before purchasing a paid subscription.
Because the trial is provided without charge, there is no purchase price to refund for the trial itself.
How to Request a Refund
To request a refund, contact SetIPTV support:
Please include the information needed to identify your order, such as the email address used for the purchase and, where available, your order or transaction reference.
Providing complete information helps us review and process your request more efficiently.
Refund Review
Once we receive your request, we may review the relevant subscription and payment information to determine whether the request meets the conditions of the guarantee.
We may contact you if additional information is required to verify the purchase or understand the issue you experienced.
Refund decisions will be made in accordance with this policy and applicable consumer protection laws.
Refund Processing
Once an eligible refund has been approved, the refund will normally be processed through the payment method or payment channel used for the original transaction, where practical.
The time required for the funds to appear in your account may depend on your bank, card issuer, payment processor, or other payment provider.
SetIPTV cannot control processing times imposed by third-party financial institutions.
Interac e-Transfer Refunds
Where a purchase was made using Interac e-Transfer, we may request the information necessary to process the refund through an appropriate payment method.
Customers should follow the instructions provided by our support team during the refund process.
We will not request unnecessary banking credentials or security information by email.
Card Payment Refunds
If you paid by Visa, Mastercard, or American Express and your refund request is approved, the refund will generally be returned through the relevant payment processor or card payment method.
Your card issuer may require additional processing time before the refund appears on your statement.
Cryptocurrency Payments
SetIPTV may accept cryptocurrency payments including Bitcoin (BTC) and USDT.
Cryptocurrency transactions may be irreversible and may involve network fees or exchange-rate fluctuations.
If an eligible cryptocurrency transaction is approved for a refund, our support team will provide the applicable refund instructions.
Customers are responsible for providing accurate wallet and network information when requested. SetIPTV is not responsible for funds sent to an incorrect wallet address or unsupported network due to customer error.
Situations That May Affect Eligibility
The following circumstances may affect eligibility for a refund:
- The refund request is submitted after the applicable 7-day guarantee period.
- The request relates to a free trial that was provided without charge.
- The account or service was used in violation of our Terms & Conditions.
- There is evidence of payment fraud, abuse, or unauthorized payment activity.
- The request involves deliberate abuse of the refund or trial system.
These conditions do not limit any consumer rights that cannot legally be excluded under applicable law.
Service Compatibility
Before purchasing a paid subscription, customers should verify that their device, IPTV application, internet connection, and network environment are compatible with the service.
Our 24-hour free trial may be used to evaluate compatibility where a trial is available and the customer is eligible.
Compatibility can depend on third-party devices, applications, operating systems, internet providers, and network conditions.
Subscription Changes
If you want to change your subscription, device option, or service selection rather than request a refund, please contact our support team as soon as possible.
Changes may depend on the status of your existing subscription and the options available at the time of your request.
Consumer Rights
Nothing in this Refund Policy is intended to remove, restrict, or replace consumer rights or legal remedies that cannot lawfully be excluded or limited.
Where mandatory consumer protection legislation provides rights that differ from this policy, the applicable law will prevail.
Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our services, payment methods, business practices, or applicable legal requirements.
The “Last Updated” date at the top of this page will be changed when material updates are made.
Contact Us
If you have questions about this Refund Policy or want to request a refund, contact SetIPTV: